TRUBlanket Return Policy
We’re so glad you’re a TRUBlanket customer, and we want to make sure you’re glad, too! In the event that you decide your TRUBlanket is not right for you, and would like to return it or exchange it for another product, we’re happy to help.
All returns much be submitted within 30 days of delivery, and your TRUBlanket must be undamaged (new condition) for return. You are responsible for return shipping and packaging costs.
You must return the blanket in the original box and plastic packaging, and will not accept any returns without this, due to hygiene and safety reasons. We cannot allow our distribution centers to become infested with any mold or pest. This requirement will ensure all our customers are guaranteed safety.
If your TRUBlanket was damaged or defective, please get in touch with us in the 30-day window. You must include a description of the damage as well as a photo demonstrating the issue.There is no warranty on TRUBlanket outside of this 30-day return window. Please refer to the FAQ for maintenance and best practices to prolong the life of your blanket. If you’re ready to return your TRUBlanket, simply email us firstname.lastname@example.org to request a return authorization
We’ll need the following information from you:
- Name and email of original purchase
- Place of purchase
- Shipping address
- Order Number
- Why you’re returning your TRUBlanket
- Whether you’d like an exchange or a refund
- Picture of your TRUBlanket in its original packaging
- Picture and description of any damage or defect for customer service
TRUBlanket cannot be responsible for items shipped to addresses that have been incorrectly provided to us. We are only able to send orders to the address submitted by customers, so if there was a mistake, please contact us as soon as you find this error, and prior to delivery. If we have to contact the shipper in order to change addresses after your TRUBlanket has shipped, or to recall a blanket before it has been delivered, you will incur a $25 restocking fee. If your blanket is returned, you will be refunded for the cost of the blanket minus this $25 free.
Thank you for your purchase. We look forward to providing you great customer